1. Information We Do NOT Collect
TYTAN VPN operates under a strict no-logs policy. We do NOT collect:
- Your browsing history or websites you visit
- Connection timestamps or session duration
- IP addresses assigned to you by our VPN servers
- DNS queries or search history
- Bandwidth usage or traffic data
- Any metadata about your online activities
2. Information We Do Collect
To provide our service, we collect minimal information:
2.1 Account Information
- Email address (for account creation and support)
- Payment information (processed by third-party payment providers)
- Account preferences and settings
2.2 Anonymous Aggregate Data
- Total number of connections to our servers (not linked to individual users)
- Server load information for optimization
- App crash reports (anonymized)
3. How We Use Information
The limited information we collect is used solely for:
- Providing and improving our VPN service
- Processing payments and managing subscriptions
- Responding to customer support requests
- Sending important service updates
- Optimizing server performance
4. Data Sharing
We do NOT sell, rent, or share your personal information with third parties, except:
- Payment Processors: We use trusted payment providers to process subscriptions. They have access only to payment information necessary for transactions.
- Legal Obligations: We may disclose information if required by law, but since we don't log your activity, there's nothing meaningful to disclose.
5. Data Security
We protect your information using:
- AES-256 encryption for all VPN traffic
- Secure servers with strict access controls
- Regular security audits and updates
- Industry-standard security practices
6. Data Retention
- Account Data: Retained while your account is active
- Payment Data: Retained as required by payment processors and tax laws
- Activity Logs: We don't create them, so there's nothing to retain
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and associated data
- Opt-out of marketing communications
- Request a copy of your data
8. Cookies and Tracking
Our website and apps use minimal cookies:
- Essential cookies for account functionality
- Analytics cookies (anonymized) to improve our service
- No third-party tracking or advertising cookies
See our Cookie Policy for details.
9. Third-Party Services
We use carefully selected third-party services:
- Payment Processors: Stripe, PayPal (for billing)
- Analytics: Anonymous usage statistics only
- Customer Support: Encrypted support ticket system
10. Children's Privacy
TYTAN VPN is not intended for users under 18 years of age. We do not knowingly collect information from children.
11. International Users
TYTAN VPN operates globally. By using our service, you consent to the transfer of your limited account information to our secure servers, regardless of your location.
12. Changes to Privacy Policy
We may update this Privacy Policy to reflect service changes or legal requirements. We'll notify users of significant changes via email or app notification.
13. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@tytanvpn.com
14. Transparency Report
We publish an annual transparency report detailing any legal requests we receive. To date, we've never been compelled to log user activity or compromise our no-logs policy.